Airtel — airtel dth setup box collection and refund not processed

I am writing to lodge a formal complaint against Airtel DTH regarding the unresolved issue of setup box collection and refund processing.

Account Number: [protected]-001

Ticket Number (if available):[protected]

Date of Disconnection: 20th June 2025

Refund Amount: ₹102.73

Mobile Number: [protected]

I disconnected my Airtel DTH service on 20th June 2025 and was assured by the customer support team that an executive would visit my residence to collect the setup box, after which the refund of ₹102.73 would be processed. Despite multiple follow-ups through the customer support number 121, no executive has visited for the setup box collection, and the refund has not been processed. Every time I call, I am asked to "wait, " but there has been no real solution provided.

I am seeking the immediate intervention of the concerned authorities to ensure that:

The setup box is collected without further delay.

The refund of ₹102.73 is processed as per the agreement.

I have been a loyal Airtel customer, and this delay in processing both the collection and refund is highly inconvenient. Kindly address this issue at the earliest and provide a clear timeline for resolution.