[Resolved] Airtel — Airtel dth wrong information given by customer care executive

sudam.shitole

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400706

Need your help as i have raised my recharge query on last monday date 5.06.2017 but still no solution given by airtel, airtel executive has given me wrong information, sunday on 4th june 17 i have discussed with customer care executive about recharge i have asked him one question if i'll do recharge for 1year then what benefit will you provide to me then that girl said don't do recharge of 1 year do recharge of 10 months & you will get 2.5 month free service & there won't be any changes in your current channels including hd, rather you will get 32 hd channels. I have immediately done recharge of rs 4360 for 10 month as i am doing recharge of 460 per month it got activated yesterday but when i checked yesterday night i saw few channels were not there, star movies hd, star movies select hd, mn+ hd, z studio hd. I called twice since yesterday night but not getting any revert just executives are saying we wll call you but no response.
Pls do the needful & resolve my query.

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Aug 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2017

Airtel Customer Care's response Dear Sudam,

This is with reference to your post, dated 12 June 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 12 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd