Airtel — Airtel DTH Xstream Box

Address:

H104 DLF NTH 86 Gurgaon

I have been a loyal Airtel customer for the last 20 years and my entire family is availing Airtel services. I had purchased the Airtel XStream box (ACCOUNT [protected]) on 3rd October.

The Airtel site explicitly does not mention that the XStream box OTT service cannot be used independently without charging the account . Also the limitation was not advertent during any of the later communications.

As a customer I should be allowed to take an informed decision. I should have a choice to pay for the services I wish to use. The airtel box cannot be used to watch OTT over wi-fi without charging. If I have Amazon services I should be able to watch Amazon independent of being forced to make a payment for TV services.

This limitation jeopardizes my freedom of choice.

On account of this transaction I am feeling cheated and deprived of my privilege to take an informed decision.

Ever since 10th October I have been requesting the Airtel to return the Airtel Xstream box and refund INR2249.

The Airtel is using their big stature to use one sided policies to force a service that does not meet my requirements.

I am extremely aggrieved.