[Resolved]  Airtel — Airtel executive cheated for Airtel 4G connection

Address:Bangalore, Karnataka

I was interested in Airtel 4G & applied for the same in first week of November. One executive named Bharath (+91 [protected]) called me up & visited me @ my home on 6th Nov, showed his airtel ID, demoed an airtel 4G card & I was ok with the product & I paid Rs. 1700 as per his instruction & promised me to give the hardware in 2 days after verification of the documents I provided. The application number is KKPA 00010233. I checked the website & showed him the charge is Rs. 1500, he told there is affidavait charges for verification. I though it should be ok & paid Rs. 1700. I didn¿t get the 4G modem as promised next 2 days & he cheated me by telling it will be delivered next day & he even told me that he is in front of my house, when I came out of my house to check he was not there & he didn¿t pick the call that day. This happened for 3 weeks & fed up with this harassment, I asked min to refund the amount. Then he started I¿ll get the money tomorrow like that, keeps on postponing forever. Till now I haven¿t received the 4G modem or my money back. I still not clear, why he is delaying it. Nowadays he is swithing off his cell phone whenever I call. I¿ve registered a compliant in airtel website & the reference number is OT[protected]. I haven¿t received any follow up calls so far on the same. I sent multiple emails & there is no proper response from airtel customer service as well other than "typical copy-paste reply" Please beware of Bharath (+91 [protected]), if you are really planning for airtel 4G. try to get another executive instead.
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Jan 20, 2017
Complaint marked as Resolved 
Verified Support
Dec 13, 2013
Airtel Customer Care's response
Namaste Ranjith,

This is with reference to your post dated 11 December 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Complaint comments 

Comments

Namaste Ranjith,

This is with reference to your post dated 11 December 2013. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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