Airtel — airtel executive - santosh misleadingly pushed dongle instead of wifi device (phone : [protected]/[protected])

Address:

Rakshak Nager, Kharadi, Pune, Maharashtra, 411014

I was in a hurry and requested santosh for providing a v - fiber connection whose number was mentioned in a airtel leaflet. He told me that the v - fiber is not in the location i'm residing. Later i agreed on the wi fi device he wanted to sell. On the same day i paid him 1500 rupees on the spot and gave all my documents to process the same. Firstly he delivered the product a day later than promised and even he cam with a dongle which i never asked for. He told as the wifi device is not available he registered my connection in the dongle (Device) and later he will replace it once the wifi device is available. When i was following up next day he informed me that once it has been registered in that (Dongle) device it cannot be transferred to another (Wifi) device. Now i have paid for the device and i'm not using it. I tried to reach out to santosh for remediation but he is not picking up my calls now. I desperately want this device to get replaced. How to go about it? Please advice.