Airtel — Airtel failed to fix the issue for last 3 months !

Address:

Bharti Airtel Ltd, TCG- 7/7 Vibhuti Khand Gomti Nagar Lucknow, UP - 226010

Airtel migrated my plan from my existing plan to a 999 plan even without informing me back in May 2021. I did not know about the plan change and paid bills every months, it recently came into my consideration that the bill plan was changed. When enquired about the same to Airtel care team, I was told that the same was done but there is a discount component added for you. I do not want any discount if I was migrated to 999, I should be getting the benifits of the plan, like the speed has to 200 MBPS of speed and other OTT platforms benifits like Netflix Amazon Prime etc, as mentioned over Airtel official website. But am not getting any of these, The speed remains within 100 MBPS and all OTT platforms still remains grayed out. Airtel failed to fix the problem and its been more than 68 days but still Airtel could not fix the problem. Airtel says OTT Plateforms benifts are for new customers only and since am 10 years old customer this cannot be claimed by me! This is insane ! Airtel should take care of old customers. And If am not claiming about it why the speed is increasing from 100 MBPS to 200 MBPS at least, on this question Airtel keeps saying there is a Technology upgrade and it would be restored soon, this is what I have been hearing for last 2 months. Sent them several @mails post querry over twitter called the team several time but no response as of now. I know they are just befooling a loyal customer and lagging behind with the promises they made to a 999 Plan customer. Its like making a fun of consumer's right in broad day light.