Airtel — airtel family plan- fraud strategy

Address:

Pune, Maharashtra, 411028

To- nodalofficer.[protected]@in.airtel.com, [protected]@airtel.in I am writing mail to you after getting fed up from airtel service provider. I called airtel customer service to remove my number "[protected]" from family plan (I tried through airtel app, it didn't work), they asked me to visit store. I visited store on 1st June and asked them to place request for the removal of the above mentioned number and convert it to prepaid (ref:[protected]. They said it will take 24hrs to do so. Few days later, I got the message that the request has been closed. My number was still reflecting under family plan and was still postpaid. Hence I called customer service again, they said no such request was raised. I asked them to do the same and visited the store twice on 07th June.
Again waited for few days as requested. Since my billing cycle was near, I called up customer service to check the status of the req. on 10th June. To my astonishment even the request number was invalid[protected] which was given to me on 07th June. When checked with agent, he said that request was cancelled. I mean why and how? Without user confirmation why would you do that? I have been constantly chasing airtel for a simple service that took more than for 10 days. This has been a really ridiculous experience. Now my billing date is day after tomorrow, I don't want to pay bill for next cycle. I have already requested for number port now. I am afraid that this petty request will intervene in service provider change. Can you please assist here?
Thanks.