Airtel — Airtel fiber shifting request

I have raised fiber shifting request on 05/Jun, till today no progress at all. It's been 25 days already, I ashamed to wait these many days for shifting that too in bangalore. No use of calling customer care at all. I fed with airtel service, Seems no proper communication between customer care and back end team. This is worst experience I ever had. And my prepaid recharge money got wasted without using internet. I think it is time to change network provider.