[Resolved]  Airtel — Airtel fraud at Rs. 29

Address:	Dhanbad, Jharkhand, 826001
Website:	airtel.in

Sir,

I have been regularly using 3G data services of Airtel since last 2 years. Recently Airtel launched a Rs. 29 3G recharge with 30 days validity. Since I always look for best offers for data packs before recharging, I found Rs. 29 to be best suited for me as it would increase my data validity to another 30 days. I already had a data balance of 1.3Gb and over 5Gb night and recharge would have added another 75Mb.

I recharged the same on 30/09/2016 and was happy to see the 75Mb of data added and validity extended to 29/10/2016. But to my horror, the very next day on 01/10/2016, I notice that my entire earlier data balance is lost and I'm only left with 75Mb. I have been trying to call the customer support since today morning, but it's not working and says there is a technical upgradation in progress.

I have come to know that the same has happened to many other unsuspecting consumers. This recharge of Rs. 29 does not extend the data validity.

I feel cheated by Airtel as all other data packs extend the validity and there is no disclaimer as such given on this data pack that it does not extend the validity.

Airtel has introduced this recharge just to fool customers into using this as a data extention plan, but they eventually end up losing their previous data for which they have already paid in advance.

I want Airtel to take this matter into notice and recredit my lost data of 1.3Gb and 5Gb+ night data or else I'll shift all my airtel numbers to other operator and complain this matter to TRAI.

My phone number : [protected]
Recharge date : 30/9/2016

Regards,
T. Sunil Rao
Dhanbad
Jharkhand.