[Resolved]  Airtel — Airtel Fraud - Deactivation of services

Address:

New Delhi, Delhi

Hello I am using my mobile no. - [protected] from Airtel since 6 months. I was paying all my bills well due before due dates. But about two weeks back Airtel offered me a Plan for 3G with advance payment of 9200 for 12 months which I confirmed from the executive that I had to pay in my coming bill cycle with its due dates. My credit limit associated with the number was Rs.1400 which was supposed to be overruled by this plan for this month. My Bill generation date is 05th Feb and due date is 24th Feb but Airtel despite o[censored]nderstanding this that I am suppose to pay this as a advance payment to them, Disconnected my services claiming that this exceeds my credit limit.When(10 Feb 2013) I called customer care, first said they will not let me talk to their senior and when I insisted they disconnected my call saying will forward this to their senior.Second time when I called they were demanding me to commit that I will have to pay this money within 48 hrs. and only then they will re activate my connection. I told them clearly that this has to be dependent on the due dates of the bill within which I will pay and you can not hold me liable/defaulter before this and tried to explain that this would be an advance payment and not after usage but they did not accepted for which you can not disconnect my services before due date.Also to be noted that I have already paid INR 3, 630.12 out of total bill 10630.12 after which they did stopped my services(due to my credit card billing cycle).I need compensation for this unacceptable action taken by a service organization towards its customer and my services to be reactivated. Regards, Ankur Jain[protected]/ [protected]