[Resolved]  Airtel — Airtel fudged bill

Welcome Aakshey Talwar
Account Number: [protected]


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[protected] to[protected]
Account Number: [protected] Mobile Number: [protected]
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[protected] 24/07/15 1575.49 7475.49 16362.32 10462.32


I had taken a plan of INR 999 for 30 days that entitled me to the following rates:

Outgoing inr 30 per min
Incoming inr 15 per min
SMS inr 15

I confirmed with the Airtel agent several times on call. He/She repeatedly assured me that the plan was the very same.

However, in my bill the rates that I've been charged are:

Outgoing inr 180 per min instead of 30 inr
Incoming inr 90 per min instead of inr 15
SMS inr 25 instead of 15

Please refund my money asap.

There is ample proof to take Airtel to court.

I will also be heading towards social media and Akosha very soon. I will also contact TRAI about this.

Airtel reps will be taught a lesson for cheating innocent customers.

Thank You

God Bless

Aakshey

Dear Mr. Talwar,

This is with reference to your post dated 25th July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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