[Resolved] Airtel — Airtel guy did not singapore smart pack and airtel asking me to pay for the bill now | |||||
I was going to singapore for 5 days, and planned to take airtel smart pack of 2499 inr for singapore, which had enough free calls, and 3g data. It was 22nd jnue 2016, i booked it through airtel booth on delhi international airport. the guy did all the formalities on my wife's mobile, and said it is done. there is no action required at my end. On reaching singapore, i used its data for around 20 minutes. and within few hours, i got an sms on same number that i have an unbilled usage of 22000 inr. i was totally shocked to see this, and it was a complete mood spoiler on the very first day of my singapore holiday trip. Note: my trip duration was only 5 days. 1st day waste due to this. I stopped the sim completely. and, i immediately sent an email to airtel (from hotel wifi) regarding this that i have booked smart pack. After about an hour after i sent them the email, i got an sms that some 999 inr pack has been activated on my mobile. this was again a surprize, as this is not the plan i took. I got reply the next day in evening. they told me that you have 999 inr plan, which has zero around 30 mb free data only, and you used 34 mb of data. you are liable to pay the bill at end of month. In the end, i could not use my sim for complete trip. a complete waste of the smart pack i booked. Completely frustrated by all this, i decided to fight for this, and asked them to revert complete bill of international usage. as, it was a complete harrassment from their side. i took the plan to use in singapore, but i could not even use it. and, they gave me mental shock of 22000 inr, which is a huge amount for mobile bill. So, this mail communication is going with them from last 20 days. and, they are not agreeing to this. To my benefit, i was travelling to usa on 11 july, and i got a chance to meet the same airtel booth guy at delhi international airport. this time, i took complete video of our conversation. and, he looked into his register for that day. and, it has a clear entry of my number for that actual smart pack of singapore. i proved my point. I shared these pictures to airtel, to which they are still not agreeing. This is a complete cheating from airtel. i again demand for complete revocation of charges because: 1. i booked it for my benefit for those 5 days, and could not use it because of their 22000 inr message 2. due to their mistake or that guy mistake, the smart pack was not activated on my mobile. there is no fault of mine. 3. airtel harassed me mentally on my holiday trip, which was not a my mistake. See the video on youtube here: Https://www.youtube.com/watch? v=fiqvq4jh9ni Was this information helpful? | |||||
Aug 28, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 15, 2016 Airtel Customer Care's response Dear Mr. Singal, This is with reference to your post, dated 15 July 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 28, 2016 Airtel Customer Care's response Dear Mr. Singal, This is with reference to your post, dated 15 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Now, I have shared this scam in public.
You already have my number. See the facebook post: https://www.facebook.com/AirtelIndia/posts/[protected]?comment_id=[protected]&am...⇄
Each time one new airtel guy call me and asked the details. Cant you read my mails.