[Resolved] Airtel — Airtel hotspot 4g not able use 4g service cheating by company nagpur beware | |||||
HI, I purcased hot sopt 4g product from aitel and i amnot able to access 4g network in nagpur . i complanted to coustomer care but they are not able to give solution QHDST[protected] complaint number please dont trust on 4g prepaid service given by airtel as they are selling product without any in acess to 4g they are giving 3g network not lte 4g. Was this information helpful? | |||||
Dec 1, 2015 Complaint marked as Resolved after lot of discussion and mail with helpdesk and store visit comes to conclusion there is technical problem in sim and resolution is new sim card Airtel customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
my mobile number is [protected] which is provided by airtel with hotspot 4g product due to some mismatch in number and service associated with it not allowing 4g access it allow 2g nd 3g i activated it on 28-nov-2015 .
Still your Team is not able to provide solution . All you customer support and nodal officer . are not able to resolve it i cannot access the network for one time along it buy this product it is error with your service why i should suffer .
you should have been replaced my sim on the first complain .
i have visited your airtel store 3 times replace csim with duplicate noting worked then they accepted and asked me purchase new sim . i have sumit document and buy sim 3 times . ?
i n your store represtative say we canot connect device to computer . due you have 4g mobile ?
why your store dont have tecnically skilled people and infrastrure to support client
i saw you wasted lot of money on show bazi
nothing to help customer in that show room ?
lot of tension and loging 25 complaint in call center and email still my device is not working on 4g
i have wait one day for any solution from your side and then buy new sim .
Still your Team is not able to provide solution . All you customer support and nodal officer . are not able to resolve it i cannot access the network for one time along it buy this product it is error with your service why i should suffer .
you should have been replaced my sim on the first complain .
i have visited your airtel store 3 times replace csim with duplicate noting worked then they accepted and asked me purchase new sim . i have sumit document and buy sim 3 times . ?
i n your store represtative say we canot connect device to computer . due you have 4g mobile ?
why your store dont have tecnically skilled people and infrastrure to support client
i saw you wasted lot of money on show bazi
nothing to help customer in that show room ?
lot of tension and loging 25 complaint in call center and email still my device is not working on 4g
i have wait one day for any solution from your side and then buy new sim .
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This is with reference to your post dated 1 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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