Airtel — airtel hotspot device is not switching on || [protected]

My airtel 4g hotspot is not switching on since saturday evening[protected]. When i contacted the support services team, they asked me to visit the nearest airtel store. I had visited a store in patia, bhubaneswar today (Since it was close on sunday); however they could not help and told they don't have hot spot device and purchase order has been placed for that.

I again contacted the support team on phone, but they told airtel store can help as the issue seems to be a hardware one.

How to fix this now.