[Resolved] Airtel — Airtel international roaming

Deepa06

from Bengaluru, Karnataka

Website:

Airtel broadband

After activating international roaming plan. I have been charged for 15000 Rs.

On calling Airtel customer care service several times and writing several mails to customer service, Airtel presence and also to apellete authority they are giving false data.

I cannot pay the bill for fake data
I do have all the proof for the calls I have made and data I have used.

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May 20, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Apr 17, 2017

Updated by Deepa06 Hi,

I am getting continuous call and mail from Airtel asking only to pay the bill.

They are least bothered about the incorrect bill.

Sorry i cannot pay for the incorrect bill.

Need your urgent attention to resolve this. This is like mental torture for me for Airtel for forcing me to pay the bill.

Even before 5 mins i received a call mentioning i have charged 8000rs for the data used at UAe on 14 the. Earlier they were complaining abt data used on 25th.

After mentioning my mobile was switched off on 25th now they are talking about 14th

Verified Support

Apr 18, 2017

Airtel Customer Care's response Dear Deepa,

This is with reference to your post dated 16 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Apr 20, 2017

Updated by Deepa06 Hi,

Beyond from this indiscrepancy on Airtel bill.

We have clearly raised request on 13th to activate international roaming plan . Customer care service they confirmed IR plan will be automatically. Activated as soon i reach US mobile network.

I called them to check why Airtel has not activated my IR plan as per the communication.

Apellette authority from Airtel named leela called me and literally shouting on me and bill is correct and as per my request on 13th they have activated the IR plan on 15 the during IST timings.

I landed on 14th PST or 15th IST. Then it should have got activated immediately . Then i shouldn't have charged for data.

If i am wrong why Airtel is not giving the recorded voice data. And as per Airtel communication why IR plan is not activated immediately after i have landed.

Need proper solution from Airtel

Apr 20, 2017

Updated by Deepa06 Received call from this number +[protected]. And lady who spoke with me is Leelamrutha GJ