Airtel — airtel international roaming pack

Address:

580032

Subject: Airtel International roaming pack

This is regards to above subject we had activated Airtel International roaming pack for my mobile no ********10 & ********15 on 23.04.2019 of Rs 3599 each, total rs 7198 as we were travelling to Indonesia . The mentioned pack includes unlimited incoming calls, 250 min outgoing free local and to India and 100 sms free with 3GB free data. We were able to receive incoming calls and use data but unable to do outgoing calls. We had called customer care no of times and every time they asked us to either do some setting or restart our phone, even after following their instructions we were unable to make outgoing calls. No proper response was given regarding the same from Air tel they just misguided us saying some or the other reason. We even visited the local Airtel office in Hubli but there also no action was taken . We requested them to refund the amount but they are not responding . Please take some serious action against the same and help us get the refund back.