Airtel — airtel internet and dth poor service and fraud about speed

Address:

Bangalore, Karnataka, 560016

Hi team, we have been using airtel from last 5 years and in my family everyone has airtel dth. Recently we moved to bengaluru and took airtel broadband plan which promises a speed o[censored]pto 40mbps, after we got the broadband installed we came to know from your team on call that only 16mbps speed is provided in my area where i am currently located. That’s fraud we were expecting up to 40 mbps the advertisement says 40 mbps but only 16 after getting the connection installed no disclaimer was mentioned to us during document collection. Also the internet connection does not work half of the time. We start the router multiple times in a day as while working we see that the internet is not working. So poor service, fraud about the speed. I am an airtel loyalist but now i am so frustrated and disappointed by the service. I am not expecting 40mbps speed in a village it’s a metro city and so poor service. This way you will surely loose your customers to jio or act fiber net. I am observing your service for three months then i will surely think about switching to act. Hope you act effectively this time. Also i use airtel internet tv in which net flix is not working it’s been a week only and the airtel digital tv stops abruptly many a times in normal whether conditions. It feels really frustrating in front of our guest the airtel digital tv stopped many a times. Sometimes it work well and some times stops abruptly in normal wheather. Resolve this asap. Poor products poor service. I have been using airtel dth from last 5 years this never happened in hyderabad. My parents use airtel internet tv, no service issue but with me it’s poor just poor.