[Resolved]  Airtel — Airtel ipTV - Withdrawal of Services

Address:

New Delhi, Delhi

Hello,

I've been a loyal Airtel Customer (ipTV, Broadband & Landline) for the past so many years.
Recently you told me that you were withdrawing your ipTV Services and will be providing me with Airtel DTH Connection. I was OK with the decision but I did not know that I would have to call you up 5 times to request you to transfer my connection to DTH.

Are Customers a liability to you ?

Just 5 minuted back I called your Customer Care and I was tild to call back after 2 hrs since you have some System Upgrade going on. Is this the Customer Service that you are priding yourself on ?

I believe you are living in fools paradise if you think you can get away by telling customers that your backend team will call me up and say that my number was not reachable. I call your Customer Care and they say that they will arrange a call back from backend team even when I am willing to talk to them right now.

Is your backend team more busy than customers who pay you money ?

I feel sorry that I have been paying you money for over 10 years for such stupid service.

31st July is the date that you withdraw your service and I don't have an Airtel DTH cnnection at my home still.

I have no idea what is your conversion rate from ipTV to DTH but I'm very sure that its dismal to say the least owing to your callous and caring-a-damn attitude of your Customer Care and Backend Team.

I feel utterly let down and will for alternatives to your DTH, WiFi and Phone Services.

You people should be happy that I'm not pressing charges in a Consumer Court so as to claim harassment and installation dues that I have paid for your services. This will have to be my most unsatisfactory engagement with any Service Provider where I was the stupid loyal customer and you were the callous service provider.

I'm very sure that I will get an automated response to this mail as well and all those people that I have included in the TO list will never even care to read this mail, precisely the reason why I feel all your customers will ditch you in the coming days.

If you have any shame then have a look at your Customer Care Call Logs and see how many times I have called you up in the last week.