Hi, My name is Gyan, using Airtel number ([protected]). On 25th of March, 2017 I got to know about Airtel is providing 1 GB 4G data and Unlimited calling within India with Rs 345.00 recharge. I called their customer care on 31st March, 2017 and got to know that this offer is not available in my number. But they informed me that I have another offer like: with Rs 996 I’ll get 2.5 GB/ day and Unlimited free calling for 28 days. I got the same text messages from them and also I cross verified it in MyAirtel app. everything was amazing until I recharged with Rs 996.
After recharge I got SMS like your number is recharged with Rs 996 and benefits were HORRIBLE. They provided the benefits which is found NOWHERE in their tariff plans. I was confused and called their customer care and they told me ‘sorry sir, actually the amount was Rs 999’. I was shocked, how a service provider like Airtel can cheat customers in such a chip way !!!
The fact that everybody know is Airtel want to compete with Jio and don’t want to loose a single rupee for customer benefit due to their misery nature.
Then, I told the executive to transfer call to their supervisor and it was transferred. The supervisor (Mr. Ashok) picked the call and repeat the same with an apology. When I got angry, then he registered a complain (No: CBNRV[protected]) and promised me to add the actual benefits before 3rd of April, 2017.
Yes, I got another text on 2nd of April that the actual benefit has added to your number. I was happy and called the customer care to cross verify. They checked and confirmed me that 2.5 GB 4G data/day and 1200 mins per 7 days calling benefit for 28 days has already been activated in my number. Also they send another SMS that your complain no: CBNRV[protected] is resolved and closed.
I was busy for 3-4 days. When I tried to use the data on 6th of April, 2017, again I was socked. My balance is deducting. OMG, What’s going on??? I again called their customer care. Here is what they told me (Not exact, but the conversation was like below):
me: Can you please check my last complain and tell me whether it is resolved or not?
CC Executive: Yes, it has already been resolved and you are getting 2.5 GB/ day and 300 minutes per day free calling.
me: Can you cross check, because my internet is charging me?
CC Executive: There is some issue going on and wait for some time and bla.. bla… bla…
me: Can you transfer the call to your supervisor?
CC Executive: Hold the line, let me check again?
After few seconds, ‘ No sir, the plant in not active in your number’.
when I demand they transfer the call to Mr. Gagan (Supervisor). He told me that, sorry for the inconvenience. I cannot do anything now instead of putting a complain to their so called Technical team and told me to wait for another day. GOD knows whether it will be resolved or another complain to the technical team will be filed…
Is this AIRTEL????? Please don’t chit customer. Loosing one customer may not matters to you, but being cheated matters a lot to me.
When I became hopeless, I decided to inform Airtel and the consumer forum about this. Here I found one of the way to inform……
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