| Address: 31, Sanchar Nagar Krishi Upaj mandi | | Website: www.airtel.in |
I am an existing Airtel Broadband used and want to upgrade my Copper Broadband to Fiber Broadband.
I have been chasing the Airtel from almost past 7 to 5 months for this technology upgrade from Copper to Fiber connection and have called Airtel customer care for 20 to 30 times and escalated this issue. The only answer I get is please wait for 24 to 48 hours we will resolve this issue.
Every time they say we have escalated the issue to the backend team they will resolve and we will give you a call back to you to confirm is the issue is resolved or not but till date I have not got a call back and nether the issue is resolved.
As in this pandemic time I am working from home and I require internet for 10 hours every day and due to this poor broadband I am not able to work properly and it is effecting my work.
Recently when I called them again to ask what is the progress for my issue after these many months they told me that there is no port available in your area and for the same we cannot provide you the fiber connection.
But one Airtel guy I called and asked him to visit my area and check for the availability of the ports and he told me that there are 6 port available and there is no issue, you can tell them that the ports are available and fiber connection can be given and he gave me the screenshots as well.
Please help me resolving this issue and get me what ever is the cost of this trouble that I am facing from past approx. 7 to 5 months.
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