Airtel — airtel is not capable of doing business as a network operator

Address:

400083

Sat, mar 16, 1:21 pm (21 hours ago)
To nodalofficer. Mumbai, appellate. Mumbai, bcc: ap

My mobile number is 9*45*9 airtel network is service provider following is my series of dealing with airtel

1) reference no.[protected] for your airtel mobile has been registered on 12/03/2019 22:14:16. The same will be closed within next 16 hours. It was closed without resolving and informing. Bossing around

2) reference no.[protected] for your airtel mobile has been registered on 14/03/2019 13:39:25 the same will be closed within next 16 hours. Still backend is working on it

3) visited airtel gallery on 15/03/2019 time 2:00 pm where amruta madam attended me and she did all the possible setting and finally she came to conclusion that there is some technical distraction and mailed to some department and told me it will resolved in 4 hrs u will get the call for same. Still not done.

4) today i called 198 and asked about my all ref request they are telling it will take 4 more working days mr, tauseed was officer.. And refuse to give me nodal officer number and mail. And also not trying to forward my call to team manager. Than after lot dispute he forwarded the call. (Check the audio.) to superior officer mr vinod, he than hearing all my issue committed for more 24 hrs. But now i dont believe so i am writing this mail.

1) thing i learn till now every call of mine is escalated by all customer care office but non of the problem is resolved by escalation department,

2) they can close any request from their end without informing to consumer that bossing around.

3) the dadar west gallery officer mr amruta tells customer care cant resolve your issue because it technical it means the customer care office is loaded with uneducated and non technical humans

4) the customer care office lied to me that he cant provide nodal officers number and also cant transfer to team manager. Means you also have liars in team.

5) the superior officer than try to calm me with free 20gb data, as a bribe, means u motivate corruption also. But dont wont to put effort in resolving issue.