Airtel — Airtel is not refunding money for not providing new broadband connection

Address:

Shriram Samruddhi apartments Vibgyor School Road, Thubrahalli,Varthur road, Bengaluru -560066

Airtel Support engineer took the installation request and charged an amount 5232/- on 13-Aug-2020 for 6 months v-fiber broadband connection (See attached receipts) and called me back on 19-Aug-2020 and mentioned in my area v-fiber connection is not available in my locality so i asked him to cancel the request and refund my amount. He said I will get my money back in 5-7 working days.
I am continuously checking for my amount but no answer has been received since 2 weeks. Find Payment confirmation Receipts attached. Please help me get my money back.
Airtel Support person came to our home for initial verification and their contact numbers
Karthik: +[protected].Karthik's supervisor contact :[protected].

Please find details below and help me get my amount back.

Requested and paid fee on 5232/- 13/August/2020.Cancelled request on 20-Aug-2020.

Please see attached receipts for the payment.

My address is : P# 901 Shriram Samruddhi ApartmentsVibgyor School Road, Thubrahalli, Varthur road, Bengaluru -560066.Registered phone number : [protected].

Thanks,
Srinivas Yerubandi
Registered Ph no: +91 [protected]