[Resolved]  Airtel — airtel is showing that my 15 years old prepaid number is not a valid airtel number

Address:

152/2, Baruipara Lane, Kolkata 700035, West Bengal, Kolkata, West Bengal, 700035

I have two very major issues with my number which i'm mentioning below...

1) 4g to 3g fallback is not happening automatically so i'm not getting any incoming calls when i'm on airtel 4g... I'm having to put my handset on 3g only mode to receive calls... Outgoing calls are fine...

2) airtel is not being able to detect my 15 years old airtel prepaid number...

I can't dial 121 or 198 from my number as airtel is not detecting that it's an airtel number... Even airtel's customer support people are telling me (When i'm contacting them from my brother's airtel number because from my own number, airtel is not detecting me as an airtel customer) that i'm not an airtel customer & i'm making a mistake in telling them my own number which i'm using since like 15 years now...

I'm an airtel thanks customer from several months now & a loyal customer of airtel since 20 years now...

We have other airtel numbers in our home too & none of the other numbers are facing this issue...

I'm attaching a screenshot where you can see that airtel.in also showing that my number is not a valid airtel prepaid number...

Airtel customer care is of no help & they are telling me that, on their records, my number is not showing & they can't help me...

Please fix my two issues asap as this number is my main number which is linked with all my bank accounts...

Sushruta bhattacharya
Kolkata