Airtel — Airtel Lease line Connectivity Service Req No: 19033792

Hello There, We have a corporate Lease line of 12 MBPS line, and the connection is down and not stable for the past 20 days, every day we call up the customer service they assure it will be done today and nothing happened, Service Req No: 19033792 After long waiting and calling every one in the commercial line department, a guy showed up in our office today and he said he rectified it and showed us it is showing 12 MBPS full speed in his laptop, and didn't even wait for us to check on what he said and flew away, When we checked the connectivity again, the line showed up 7mbps o[censored]pload speed, when we called him again asking him to fix it, he replied saying it is not his duty to check in our systems and he checked in his laptop and it is working fine. When I told him I will complaint of his attitude to his higher officials, he challenged me that nobody can do anything and asked me to go ahead and see what I can do, sarcastically. (I have a audio recording) This is how Airtel provides you service, they have technicians who don't even have a basic manners on how to handle a customer, while we are paying around 50k per month, for a connection not working as it supposed to be. The person who visited our office today at August 08'th 2015, Phone number is [protected]. I don't know how Airtel is going to treat him, but I have a voice recorded proof to prove this guy's response in any Court of law, and we are going to file a complaint against Airtel for failing their promises to serve us, and to recover our loses. They say they provide 24/7 customer service, nobody picks your phone call, even the customer care number keeps you on waiting for more than 10 mins and disconnect the call. Other people who don't respond is Rajashekar [protected] Mahesh [protected]