[Resolved] Airtel — Airtel lost my documents and asking me to pay bill and again submit documents

Siddhesh Rozekar

from Nagpur, Maharashtra

Address:

Nashik, Maharashtra, 422009

I requested for changing my postpaid connection to prepaid connection, i gave them my documents and photographs also paid the bill, but no action was taken after 3 weeks i visited the store again. They told me that my documents are missing i have to submit my documents and also pay the bill. The tone they were using was very inconvenient and harsh. I will not pay the bill as it is not my fault. Please solve my issue. I'm a very old user of airtel and my family, but if my problem is not solved i will not use airtel mobile services as well as d2h and not suggest anyone to use airtel

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Jul 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2017

Airtel Customer Care's response Dear Mr. Rozekar,

This is with reference to your post, dated 08 June 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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