[Resolved]  Airtel — Airtel Mobile Services - Not letting customer Port Out [protected]

Address:	411040
Website:	Airtel.in

I had raised a port out request for mobile no [protected] from Airtel on 4th-Dec-2015, Porting id is AZ622622. I recieved a verification call from Airtel relationship team during which I clearly told them that I want to Port out this no. On 12th December, I recieved a message from new operator that this request has been rejected by Airtel with rejection reason as contractual obligations, declined by donor. On 14th Decmeber, I went to Airtel gallary in Pune Wanowrie Area to check the reason for rejection & I was asked to call 121 from my mobile & raise a request for the same. They said they can't check this in system from their side. On 15th December, I called Airtel customer care at 121 & raised a ticket to know the rejection reason for Port out request. Ticket no is 66731733. On 15th December, I received a call back from Airtel & I was told that the port out request is not rejected from Airtel side. It is cleared from Airtel side. Based on this confirmation, I asked the new operator to resubmit the request on 15th December. On 18th December, I have received intimation from new operator that Port out request is again rejected by Donor. Reason is same 'Declined by donor'. I called customer care at 121 & was told that they can't raise a complaint for same. Now they have left me 2 choices 1) Either stop paying my bills since they are forcing me to use their services 2)File a case a consumer court. Nearest consumer court to my place is Bibewadi Area, Pune . Cost Rs 2000 including lawyer fees & waste of precious time is 2 days. Airtel executive who handled my ticket is Monisha DS. Also note:- 1) My number has been on Airtel for more than 4 months. Legal requirement is 3 months. 2) I have made a payment of RS. 800 more than my outstanding/due amount to ensure that request does not get rejected. Rahul Bhojwani Mobile No [protected]