Airtel — airtel money blocked 20000 in my wallet it is more than 15 days

Address:

New Delhi, Delhi, 110096

It is more than 15 days airtel money holded my 20000 in my wallet, i am not able to make any transaction from my wallet, it is more than worst service how company can block some money if they are providiing service. What is going on. I got call from airtel payments bank that my issue will be resolved by saturday but today is monday still my wallet is freeze, i have recorded there how they making false promising to customer and making them fool.