[Resolved] Airtel — Airtel money stole my money

vaibhav _goyal

from Mumbai, Maharashtra

Address:

Ludhiana, Punjab, 141002

I uploaded money to my airtel money account (Mobile No. [protected]). It is a 4G router number & not a mobile number. So to make bill payments, i can not receive MPIN which is received by SMS on same number. Now airtel customer care does not have any way to refund my money. I want my money back. Customer care people are telling me to visit airtel store. Airtel store people are telling me they can not solve this problem, only airtel money customer care can solve this. i feel cheated. My money struck with airtel for many months now. they dont ask MPIN while you upload money to your account. But when you have to make payments from same account, they ask MPIN. It is wrong policy to steal people money. Please help me.

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May 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your airtel complaint, we request you to call on 400 from your registered airtel number or[protected] from any other mobile or fixed line (standard charges apply).

Should you require further information, please feel free to write to us at [protected]@airtelbank.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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