Airtel — airtel- network service stop

Channpreet Singh Birdi

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400607

It totally frustrating to not have airtel network services in my phone ([protected]) for 5 days.
Even after continuously following up with the customer care, there is no solution provided so i had to take a second sim from the store. Even that sim getting the same issue and customer care is pushing the issue by asking for 24 hours each time (Now its five days) as they are unable to get a solution.
I raised the complaint on 21st jan till today 26th jan issue is still pending. This is ridiculous and extremely irresponsible behaviour from one of the top telecom providers in india.
I am under mental harassment for five days as i am unable to do my daily work through my phone. Please advice where can i raise a complaint about this torture and sue airtel.

With regards,
Channpreet singh
[protected]

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Airtel customer support has been notified about the posted complaint.

Jan 27, 2019

Updated by Channpreet Singh Birdi I have received a call from Airtel executive today morning at around 9 AM and he convinced me that network service will resume in half an hours but I have not received any call until now.

Airtel Executive/customer care who not able to understand the root cause and resolve the issue and simply extending time and date.

This issue still pending for 7 days, it's totally unethical and mental torture for the customers.

Jan 27, 2019

Updated by Channpreet Singh Birdi Is there any way to take this incident to court. Please advise.