[Resolved] Airtel — Airtel no [protected] deactivated and deleted

Karthik Krishnamurthy

Address:	Tiruvallur, Tamil Nadu, 600062
Website:	Airtel.in

Hi, this is karthik, two complaints already raised with reference to [protected]. Today 13 jul 2017, received call from customer care to my dad, stating that unable to view the details of that number. Yes that was the issue, but why she didn't provide any proper solution for the issue. My number is deactivated with out any information and when we requested in airtel store they said they can do only if my presence is available. Iam in abroad and i cannot be there to get sim active. That's the reason i was hunting for the solution.
I have contacted everybody and there s no proper solution for it. Now they telling that my number is not in their directory unable to view records. Is this my problem? You guys made my parents and my feyonce to roam to different airtel store. But no wr they get proper solution. Seriously this is. Completely stupid network. No body respond prop, i can't get my own number which is insane. I need my same number [protected] and ready to do anything. Even ready to change it to postpaid. Don ever say nothing can b be done plz.
If any one can help to resolve this issue. Please do provide the solution.

Contact
Swathi (Feyonce)
+[protected]
Krishnamurthy (Father)
[protected]

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Aug 22, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 13 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 13 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 23, 2017

Updated by Karthik Krishnamurthy Hi, Thanks for your support.
As requested by the customer care representative, my father visited the near by airtel showroom and they accepted that it's there mistake. They have enquired the number in postpaid record. That's the reason, number was not in their record.
Now the issue is fixed, they have provided with same number.

Thanks
Karthik