[Resolved] Airtel — Airtel not refunding my installation charge amount deducted

vishalabhinav

from Bengaluru, Karnataka

Address:	560066
Website:	www.airtel.in

Dear Team,
I have applied for the broadband connection with reference/application No: KKPD994914 and given the cheque of Rs 1000/-. Later while following up with customer care I got the response that it is not feasible to provide the connection at my current place and amount got deducted from my account on 3rd February 2017.
In this case, Deducted amount should refund to my account. I have been following up with customer care since last 1 month via email, call, social media. they are promising to get a refund via cheque at my address with 20 days or 15 days. Last they gave written in the mail that by 8th March 2017 I would receive the cheque. Unfortunately, I didn't get the refund and I am trying to contact to customer care via call, email or social media but no one is responding. while it would take 2 days to refund via NEFT.
Could you please help me regarding this?

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Apr 24, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

Airtel Customer Care's response Dear Mr. Abhinav,

This is with reference to your post, dated 21 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

Tharindra GHIMIRE

from Gurgaon, Haryana

Hi dear
I have problem in outgoing. income is ok. Data ok but i cant make call coud you help me please
My number is [protected]
Please let me know as soon as you can

kiran dv

from Ahmedabad, Gujarat

Airtel games hub activated automatically and detected money of 35 rupees . So please deactivate that airtel games hub as soon has possible and port my number from Airtel to idea.

Thanks

Airtel Customer Care's response, Mar 21, 2017

Verified Support

Dear Kiran,

This is with reference to your post, dated 21 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Shankar rao ghodki

from Delhi, Delhi

While travelling by Bhopal exp. this morning & about to reach Delhi, some body stolen my blackberry make hand set, after searching could not find.

Ramakrishna Gumpally

from Karimnagar, Telangana

I am Ramakrishna my no [protected], Just now on[protected] I received call from this no [protected] about explaining new offers but I am unable to understand even the person who called didn't tell his and same i am unable understand told him than he arrogantly said you come and teach me so airtel people first train them talk properly over phone

Manoj Dasgupta

from Kolkata, West Bengal

Dear Sir,

My Airtel Post Paid No. is [protected].
I have already paid by cash payment of Rs.800.00 only on 14/3/17
but inform me my phone that no payment will be paid.

Pl. clear the payment outstanding for your honesty.

Thanks
Manoj Dasgupta