Airtel — Airtel not refunding my money and changing their words | |||
Namaste, I am using Airtel 4G dongle number. In the month of September, while I was supposed to pay Rs. 2, 440 as the outstanding amount, by mistake I transferred Rs. 24, 440. When I noticed it, I called the Airtel customer care on 22-Sep-2015 and explained them the issue. They asked me to send the email to [protected]@in.airtel.com alongwith the scanned copy of bank statement, with the reference number and the cancelled cheque of my bank. Since I did not have any cheque leave left at that time, I asked them what can be the alternate for that ? So they said that bank statement with the transaction reference number displaying my name, IFSC code of my bank, bank account details, my address of correspondence and my alternate contact number are sufficient. So I gave them those details. But then somebody else again replied back that I need to submit the scanned copy of cheque. They also told me that within four hours of they receiving my scanned copy of cancelled cheque, they will transfer my money back. This was on 11th of Oct 2015. So, I had requested my bank for a new cheque book. After I received my cheque book, I sent them the cancelled cheque scan, on Oct 18. But after that, I got a reply from Airtel side that they will refund my money by 10-Nov-2015. This is complaint number 65052591. So I asked them that you told that you will be transferring my money back within 4 hrs of receiving my scanned cancelled cheque and now why you want three more weeks. So they are again & again replying that they will transfer my money by 10-Nov. Also, they are directly deducting my newly generated bill from the total excess amount I have transferred, which is again not fare! So their total amount of transfer to me is getting reduced each time! Today they called me and told me that I have not submitted the bank statement. So I told them I had already given the details long back and after that only they have raised a ticket for the refund of my money. But they were saying that they can't see the bank statements in their records! So this is not at all fare! There is no ethics or process being followed from their side. Nor there is any transparency being maintained. Each time somebody else replies and tells something different. I want my excess amount of Rs. 19, 721.82 asap. I hope you will help me. I have attached some screenshots of the big mail chain with Airtel on this issue from 25-Sep. Thanks. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Thank you sir. But may I know what are the steps you have taken to get it resolved? What is your process of resolution of customer complaints ?
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This is with reference to your post dated 1 November 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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