Airtel — airtel number not working after port request

Hi,

I received a message from airtel that my port request is approved and by 10 pm my number will be ported.

But at 10 pm my old sim stopped working and my when i inserted my new sim i am getting message "mobile network not available", now currently my both sim are not working.
I live alone and i have no way to communicate with others. Could you please look into it urgently..
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