Airtel — airtel outgoing and incoming expired

Address:Bareilly, Uttar Pradesh, 243003

Hi,
I have been using no [protected] for very long time without any problem. But for last few weeks i was getting message to recharge my no as outgoing and incoming validity is going to expire in second week of nov.
I followed the instruction mentioned in the message to dial *121*51# but there was nothing productive. So i recharged my no twice with 10 but still no luck and i am still unable to make and receive calls.
Why is there nothing mentioned about the way (Recharge amt) which will extend validity.
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