[Resolved] Airtel — airtel payment bank for load money

diptiranjan nayak

from Chennai, Tamil Nadu

Oct 19, 2017

Address: Chennai, Tamil Nadu, 600119

Website: myairtel app

Hi sir i am diptiranjan nayak and my mob no-[protected] i try to load money on airtel payment bank rs 5000 but payment failed after 5min one notification will come again try your transaction and i try sucessful but rs5000 not credited to my wallet it credited to my airtel main balance on no [protected] and i try to airtel payment bank many times but they tells u contact airtel operator and also try to contact many times but they rfuses to cancel the transaction to credit to myairtel wallet or bank ac. Pls help regarding this
Airtel money transaction id[protected]
Icici card tran id-410834

Thanks and regards
Diptiranjan nayak
[protected]

Was this information helpful?

No (0)

Yes (0)

Oct 20, 2017

Complaint marked as Resolved

hi sir today morning some one calling thats no 7431937502 tells i am calling from my airtel app at 7:37am tells rs5000 is pending state asking me card details i.e credit card or debit card i tell credit card again asking me card no and card expiry date i am not providing expiry date after that call disconnected tells thank you.. thanks and regards diptiranjan nayak 9791054762

Airtel customer support has been notified about the posted complaint.

Oct 20, 2017

Updated by diptiranjan nayak hi sir today morning again some one calling thats no [protected] tells i am calling from airtel payment bank at 8:46am tells rs5000 is transfer to cc asking me card details i.e credit card or debit card i tell credit card again asking me card no and card expiry date i am not providing expiry date after that call disconnected tells thank you..

thanks and regards
diptiranjan nayak
[protected]

Oct 20, 2017

Updated by diptiranjan nayak hi sir again some one calling tell i am from airtel mob no-[protected] at 2pm tells i am transfer to my super visor hold some min afer that tells callback later.

thanks and regards
diptiranjan nayak
[protected]

Oct 20, 2017

Updated by diptiranjan nayak hi sir again some one calling tell i am deepika from airtel mob no-[protected] at 3.8pm tells process our backend team resolved within 72hrs.

thanks and regards
diptiranjan nayak
[protected]

Oct 20, 2017

Updated by diptiranjan nayak hi sir i am also receive one email from [protected]@airtel.com
[protected]@airtel.com
3:12 PM (3 minutes ago)

to me
Dear Diptiranjan Nayak,

Greetings from Airtel!

This is in reference to your email requesting refund for your Airtel mobile number [protected].

At the outset, we regret for the inconvenience caused to you.

As discussed with you on [protected], we have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.

Thanks for reaching out to us. Delighted to assist you.

Best Regards,
Anusha Pothuganti
Service Specialist
Airtel ¿ India¿s Fastest Network

Oct 24, 2017

Updated by diptiranjan nayak hi sir still no update after 72hrs

thanks and regards
diptiranjan
[protected]

Nov 01, 2017

Updated by diptiranjan nayak hi sir pls help regarding this