Airtel — airtel payment bank money stolen

I initiated wallet addition of 150. But after addition it is not allowed to debit. What the hell is not allowed to debit. Is it only for looting money. After calling customer care they are saying to mail personal important documents to lift hold on my wallet. If you need those information then say it before someone adds money, not by looting them. That's the reason this wallet is behind from others, you have shown me your true face when i urgently needed a recharge. Get me my money back otherwise i'll go to consume court. If you only want money then ask me directly i'll give you some donation. What's this unethical way of looting money. I'm never ever going to this # wallet.