Airtel — airtel payment bank transaction not allowed

This pertains to payments bank. Transtion not allowed. Customers are required to visit payments bank points and update form 60 (Whatever that is). Why not provide a link on the official website or on the app itself to update this? When visited a airtel centre, the staff couldn't help ad they were unaware as to what needs to be done. There is no facility on the in-house dashboard for the staff to search for the information. Customers are bombarded daily with sms to go and update to maintain continuity of service. A tech-savvy company like airtel can come up with more innovative ways o[censored]pdation than making customers to spend time and energy visiting the points.