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Airtel — airtel payment

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Yesterday i have purchase the item inapp on ch play. But the transaction was reject, i didnt got it. But i was still lost thethe money in banlance. I hope you check it and refund to me.
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I did recharge last month wt 399 pack for 70 days but unfortunately within one mouth it's showing no data pack in my account and even I'm trying to contact to customer care 198 & 121 error I'm getting is unable to connect plz help me my contact number is [protected]
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