Airtel — airtel payment unsuccessful even after paying amount to airtel store

Address:

147001

Amount of rs 360 was received by airtel staff along with a receipt of payment. But the payment is still pending and airtel customer care is saying no payment is received.
No update on my airtel app.
No track of payment.

I have visited the store two times but the resolution is unsolved

The airtel staff is rude

The transaction was made on dharampura bazar branch of patiala.

Thanks,

Akshit puri