[Resolved] Airtel — Airtel payments bank

Anudeep kaur

from Delhi, Delhi

Address:	New Delhi, Delhi, 110027
Website:	Airtel money app

My name is shruti bhattacharya i recharged my airtel money account about 10 days ago with 8000 INR and for some reason my mpin didnt work. I try resetting it everyday and the window gets blocked for 24 hours on first transaction. I am not able to use that money now i want it all back. This airtel (worlds first open network) are fooling people by blocking their money. Just because i couldnt pay my electricity bill and recharge my dth with this money i had to use all the money left in my account to pay these off. I am left with no money now these arses dont even have a human based help line to help their customers. Just call 400 which will only tell u to reset it online when u already know it. If your portal actually helps the customers pkease resolve this for me asap. I need ur help and will never use airtel in my life. - [protected]

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May 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

Airtel Customer Care's response Dear Ms. Kaur,

This is with reference to your post, dated 19 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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