[Resolved] Airtel — Airtel Payments Bank -Fastag purchased not delivered for 2 Cars

K Manjunath Prasad

from Bengaluru, Karnataka

Jan 14, 2021

Address: 445 Vagdevi 11th C Cross 4th Main, 3rd Block BEL Layout Vidyaranyapura

Website: Airtel Thanks app - Airtel Payments Bank -Fastag

On 26th Dec 2020 I Paid for Fastag for 2 cars as per the confirmation received I supposed to receive Fastag on 2nd Jan 2021 on 4th Jan 2021 I tried to reach Airtel Payments Bank no. 400 (airtel users) for more than 50 times and [protected] ( Non Airtel users) 15 times (most of the time the no. switched off when we dial 400 where we cannot get connected with Airtel Payment Bank Officials and I am been talking to Airtel Customer Care 121 with Senior Floor Supervisors till now and they are failing to provide help to me in this Fastag Issue. I have written Several mails to [protected]@airtelbank.com and Grievance.[protected]@airtelbank.com I have received only auto response mails I have given my alternate mobile no. [protected] to reach me Since I have activated True caller Unknown no. is Blocked.

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Jan 19, 2021

Complaint marked as Resolved

Good Evening Sir/ Madam So Far Fastag has not delivered even after 6 days completed no new on Fastag and its details. Please help us

Airtel customer support has been notified about the posted complaint.

Jan 14, 2021

Updated by K Manjunath Prasad I Need your extended support to resolve the Issue or Let Airtel refunds us the amount paid since there is no response from airtel and Customer Care. I have been waiting for last 18 days No Fastag or No Call received by Airtel Payment Bank Officials or Refund.

Jan 19, 2021

Updated by K Manjunath Prasad Good Evening Team
So Far no news on Fastag stickers and its details 6 days completed. I am unable to reach Airtel Payments Bank Officer. I unable to reach customer care 400 for Airtel users. Kindly help

Jan 20, 2021

Updated by K Manjunath Prasad Good Evening Team So Far the Compliant which is not resolved by airtel Fastag, where I haven't received my Fastag yet, could help me to know by when the Fastag would be received Or let them refund my amount. I am requesting the team to extend your valuable support.

Jan 20, 2021

Updated by K Manjunath Prasad compliant ID: 2793302 not yet resolved still Fastag not received or delivered by Airtel. Team how can you closed the case without the information either from the client nor from the company.

Jan 22, 2021

Updated by K Manjunath Prasad Dear Sir / Madam Tomorrow I am leaving to Native Early Morning so I request whether Airtel would deliver my Fastag today or they would refund my amount . It is going to be 26 days since I placed the order with Airtel Payments Bank. I am trying to reach 400 I am unable to get connected to Airtel Payments Bank.
Kindly solve the Issue today before afternoon.

Jan 22, 2021

Updated by K Manjunath Prasad Dear Sir I got connected with Airtel Payment Bank Officials in regards my Refund towards Fastag, But Airtel Payment Bank Floor Supervisor said I need to wait few more days to get my Fastag, as per Airtel T&C the Fastag should get delivered with 14 days from the order Place but Airtel Payments team claiming it is in transit I doubt it is transit Since I am travelling in Car from Bangalore to Mumbai tomorrow Early Morning I requested Mr. Vipin Floor Supervisor to refund my amount of Rs.800 since I and my family will not be there for 15 days in Bangalore My amount is blocked. I need your assistance in cancellation of Fastag and refund of my amount immediately.

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Comments

K Manjunath Prasad

from Bengaluru, Karnataka

Jan 20, 2021

Good Evening Team So Far the Compliant which is not resolved by airtel Fastag, where I haven't received my Fastag yet, could help me to know by when the Fastag would be received Or let them refund my amount. I am requesting the team to extend your valuable support.

Kutty Colambas Fdo

Mar 18, 2021

fastag is not delivery in 10 days