Airtel — airtel payments bank wallet - blocked

Address:

Chennai, Tamil Nadu

I have more than 5000 rs in my payments bank account, but I am still unable to make even recharge transaction online payments through wallets.

When I tried reaching customer care 400 number the IVRS does not have an option to connect to customer representative.

Looks like they have blocked my wallet and no communication from Airtel.

I am not able to make payments through online debit card which displayed in my app.

Why do they allow me to load money into wallet when I cannot make transactions.