[Resolved] Airtel — Airtel poicy on storing card details without option

John arul

from Chennai, Tamil Nadu

Address:	Kanchipuram, Tamil Nadu, 603109
Website:	www.airtel.in

Airtel website permits payment with card only through a save and pay button.
This practice is unfair. I have browsed through similar complaints in the forum. This appears to be a deliberate policy and it is implemented in the web site. If this is not rectified we will be forced to approach consumer forum or unsubscribe from airtel services which ever is faster. Please take action immediately. Requesting airtel not to ask for e-mail phone number details as this is a generic issue and not to pretend and send a robotic reply 'that we assume your issue is resolved as we haven't heard from you.

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Feb 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 January 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Feb 24, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 January 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.

However, there was no response.

We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd