[Resolved] Airtel — Airtel post paid connection: incoming & sms not activated for 18 dyas

mdarjun.gec

from Pune, Maharashtra

Address:	New Delhi, Delhi, 122002
Website:	airtel.in

I have ported my airtel prepaid connection from up east circle to delhi region (Gurgaon) as postpaid infinity 799 plan. Sim was activated on 21st may and till today (June 8) incoming and sms is not activated.

My outgoing and internet are working properly. But when someone calls me it will say "number out of service". Since sms is not working i can't do any of my banking transactions and it's my work+personal number.

I have raised complaint calling 121, emailing [protected]@airtel.com, visiting airtel store, calling the helpline number on the new sim etc. Last 18 days have been a torture from airtel; now i know airtel's ivr messages byheart.

My credit card request got rejected because verification person couldn't call me. I am not able to pay rent to my landlord because online transfer requires a sms. I am daily calling airtel representative and they give me same response "trying" "will escalate to the right team" "other 3 connections also have the same problem" etc.

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Jul 23, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2017

Airtel Customer Care's response Dear Arjun,

This is with reference to your post, dated 08 June 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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