Airtel — airtel postpaid bill for international roaming

Address:

500008

Hi,

I have been a customer of Airtel for 9 years and have never defaulted any bills. However, I travelled to USA in Feb 2017 and activated international roaming and took a plan worth around 6000 to get free incoming calls before my trip. While coming back from USA to India, I had a layover in Dubai and I used approx 200MB of Airtel data. I didn't know that my package was only for USA. I was under the assumption that it's for international roaming. When I got into my flight to India, I received a message saying that I'm billed approx 1, 93, 000 rupees for data usage. I thought it was a mistake and came to India and received another messsage saying my bill is around 2, 30, 000 rupees. I was shocked and still couldn't believe it. I contacted customer care and was told by some senior manager that they would fix it from backend and would waive off the bill. Again, after a month, I was asked to pay the entire bill. When I contacted the customer care again, I was told that a duplicate bill was generated which they would fix and I don't have to pay that bill. After one more month, I received a mail saying that my connection would be terminated if I don't pay the bill. When I contacted customer care, they told me that I have to pay the bill and there is no other way and while I was talking about this issue to the concerned people, they deactivated my number. Since then, my immediate family members have been getting abhsive calls.

I have been a loyal customer to Airtel for 9 yeas and never took another number even when everyone is jumping and taking. I never defaulted any bills as well before this. It was only due to my lack of knowledge about international roaming and also since I didn't get any calls/updates from the customer care, I used my phone in Dubai. When I told the customer care people that I cannot pay this much amount, they asked me how I was able to travel to USA. It was a sponsored trip by my brother and was my first ever international trip.

I'm pregnant now and the abusive calls to my family members is putting me under stress and taking a toll on my health. How can I pay 2.5 lac bill for using 250MB data?