Airtel — Airtel postpaid new plan activated with fraud

Was using 999 plan till last month. Suddenly received an sms stating my current plan (without plan amount) Netflix subscription is free to claim. When I activated the Netflix got the sms that my new plan as per my request is 1199+tax.

When called customer care they informed me that 999 previous plan is no longer available and I won’t be able to switch to old plan. And also they mentioned that this information has been sent on sms thrice before 11th July 2022. Which is false as I never received such sms.

This is clear action of cheating customers by giving misleading information.