Airtel — airtel prepaid not charged

Address:

301018

My prepaid no in airtel [protected].but i send my topup recharge
on 28/9/2018 bysbi ac top up rs 100x2=200.but telno not recharged
nor money was credited back.i have also recharged topup of same
telno on 29/9/2018 of rs 100 by bank sbitop up.but same was not charged
nor money was credited back.pl do need full-sk bhatt