[Resolved]  Airtel — Airtel prepaid number porting request from kolkata circle to gurgaon circle cancelled

Address:	122001
Website:	www.airtel.in

I have an Airtel prepaid number since last 8 years. Recently I moved from Kolkata to Gurgaon on 10th Feb. On 12th Feb, I visited Airtel Store in Vyapar Kendra, Sushant Lok in Gurgaon. I submitted all necessary documents and asked to pay 200 INR. I was assured that the porting would be done within 7 working days and I should be inserting new sim once old sim loses network connectivity.
On 16th Feb, I got one sms that local reference validation has been completed. Since then I have been following up several times each day with the store but they have just been beating around the bush and not giving me a concrete update on the porting request.
On 23rd Feb, I got another sms that documents are now being forwarded to Bharti Airtel. This is just not acceptable. 23rd Feb is the 7th Working day and ideally my porting request should have been completed by that day.
So, I again started chasing the local Airtel store guys like a mad dog. For 2 days they kept on telling me that they will give me an update.
Now today on the 11th working day, am being informed that my porting request has been cancelled. The Airtel store guys doesnt even know the reason for the same and just to know the reason I have to wait till tomorrow 11am.
Is this what you call customer service??