Airtel — airtel prepaid recharge amount not honoured

Address:

Chennai, Tamil Nadu, 600095

Prepaid mobile # [protected] has been recharged, however the amount is not reflecting in the account

Recharge done on 20 — 3-2018 07:52am, mrp995.00
Transaction id: [protected]

This has not reflected on account, i am unable to use internet
Myairtel app also does not show balance

Please activate internet and update the amount balance, and refund my rs.10 into my main account.