Airtel — Airtel prepaid sim deactivated while on roaming | |||
Hello, I was using airtel SIM prepaid card(from hyderabad) since 7 years. I moved USA 6 months back and had the sim working with some balance in it. I tried recharging the SIM with further balance but everytime, the amount used to get debited from my bank account but it never recharged my SIM with any amount, hence i could never successfully recharge it while in roaming. And now all my bank accounts rely on the same mobile number which got deactivated. Updating the number in bank accounts from USA is again a lengthy process, which means till then i cant make any online transactions. Unfortunately, cant send rakhi to my brother this month on time, as the bank account doesnt have updated number. Tried calling customer care to explain how important it is for me to get back or retain the same mobile number but they arent helping anyways. Please suggest as i am stuck up with many pending transactions. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Ms. Shlokh,
This is with reference to your post dated 07 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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This is with reference to your post dated 07 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 7th August 2015.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd